All warranties are covered under the Australian Consumer Law |
MANUFACTURER'S LIMITED WARRANTY:
AMPTRON® BRANDED SOLAR CONTROLLERS
AMPTRON® warrants each AMPTRON® branded solar controllers sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects from the date of sale for 1 year. The warranty period starts at the time of purchase. If the original receipt is lost, the warranty will be based on the solar controllers date code. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the solar controller and/or parts of the solar controller if the components in question are defective in materials or workmanship.
Warranty Procedure:
In the unlikely event your solar controller fails, we will arrange to get it back to one of our labs to assess the solar controller and determine the cause of failure to see if it is repairable. If the solar controller is repairable, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the solar controller at no cost. Warranties are non-transferable and stay with the original purchaser of our products. In some cases, your warranty claim may require special order parts and it can take up to 3 months for us to get the necessary parts and components.
Not Covered by This Warranty:
Manufacturer is not obligated to warrant the AMPTRON® solar controllers in question, if defects are related to damages caused by abuse/neglect, or from the following: - Damage from shipping, loose terminal bolts or corroded hardware - Manufacturer codes tampering or removal - Failure to properly install the solar controller. - Breakage from collision, fire or freezing - which includes damage from extreme heat or cold, improper storage, water damage. AMPTRON’s warranty does not cover spent or worn out solar controllers or tampering. All screws/bolts must be firmly tightened with a torque wrench and NOT by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour or administrative costs. Warranty replacement or repair will only occur after solar controllers are returned to base, tested and solar controller failure deemed to be a genuine claim.
Non- AMPTRON® Warranties:
AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.
Warranty Disclaimer:
Customers should adhere to all AMPTRON® documentation and guidelines. Manufacturer will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges after the first 30 days of warranty.
There are no returns or exchanges accepted. Our zero return policy is effective at the time of purchase. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy. PLEASE NOTE - Customers are responsible for all shipping fee's following the first 30 days of purchases.
AMPTRON® warrants each AMPTRON® branded solar controllers sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects from the date of sale for 1 year. The warranty period starts at the time of purchase. If the original receipt is lost, the warranty will be based on the solar controllers date code. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the solar controller and/or parts of the solar controller if the components in question are defective in materials or workmanship.
Warranty Procedure:
In the unlikely event your solar controller fails, we will arrange to get it back to one of our labs to assess the solar controller and determine the cause of failure to see if it is repairable. If the solar controller is repairable, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the solar controller at no cost. Warranties are non-transferable and stay with the original purchaser of our products. In some cases, your warranty claim may require special order parts and it can take up to 3 months for us to get the necessary parts and components.
Not Covered by This Warranty:
Manufacturer is not obligated to warrant the AMPTRON® solar controllers in question, if defects are related to damages caused by abuse/neglect, or from the following: - Damage from shipping, loose terminal bolts or corroded hardware - Manufacturer codes tampering or removal - Failure to properly install the solar controller. - Breakage from collision, fire or freezing - which includes damage from extreme heat or cold, improper storage, water damage. AMPTRON’s warranty does not cover spent or worn out solar controllers or tampering. All screws/bolts must be firmly tightened with a torque wrench and NOT by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour or administrative costs. Warranty replacement or repair will only occur after solar controllers are returned to base, tested and solar controller failure deemed to be a genuine claim.
Non- AMPTRON® Warranties:
AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.
Warranty Disclaimer:
Customers should adhere to all AMPTRON® documentation and guidelines. Manufacturer will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges after the first 30 days of warranty.
There are no returns or exchanges accepted. Our zero return policy is effective at the time of purchase. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy. PLEASE NOTE - Customers are responsible for all shipping fee's following the first 30 days of purchases.
