In the unlikely event your product fails, we will arrange to get it back to one of our labs to assess the product and determine the cause of failure to see if it is repairable. If the product is repairable, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the product at no cost

If your product is eligible for return please contact our Customer Service Team who will issue a return authorisation to accompany the product. You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. All original items including packaging must also be returned. We will arrange for product collections usually within 3 to 5 business days.

If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale.

Hello... we'd love to hear from you.

We love to hear from you.